Customer satisfaction is as important in the dental industry as any other. Having a live person answer the phone is crucial in providing people with the attention and care they deserve. In fact, studies have shown close to seven out of ten people will hang up and look for a different service provider if someone […]
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During any given day, there’s no telling how many calls an attorney or law firm might receive. A multitude of tasks may make it difficult to take every call. Existing and potential clients may also call after business hours when your office is closed. Devoting more personnel and time to answering phones can strain resources. […]
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Most people have been frustrated when they dial a business phone number and are greeted by an automated voice menu, get put on hold, or face a delay or absence of human help. An answering service is the solution many companies use to make sure their customer calls are handled promptly by a real person. […]
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An answering service answers incoming phone calls on behalf of other businesses. They can quickly provide customer service for a caller who has a toothache, backed-up toilet, or computer malfunction, even after business hours. Answering services are used by all types of companies – medical professionals, contractors, attorneys, large corporations, and solo entrepreneurs. In fact, […]
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When you’re running a medical practice, you know that being available to your patients is of the utmost importance. Not only is in-person customer service essential, but being available by phone is critical. However, picking up the phone in a busy doctor’s office is not always possible. Neither is answering every call yourself around the […]
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As a business owner, you know all too well what stress is. From worrying about sales to dealing with issues within your workforce, your brain is often on edge and worrying. High levels of stress can quickly lead to burnout. This can cause you to feel tired and anxious, which can impact your focus and […]
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Working from home has become a more common practice during the coronavirus pandemic, but it’s been an idea many employers have explored even before quarantine. Working virtually has been found to increase productivity, improve work/life balance, and save the time, hassle, and money involved with commuting. However, bad habits can be very counterproductive even for […]
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These are common terms in the service industry, but weighing hospitality vs. customer service isn’t the best way to run your business. The reason? They are two different, yet important, concepts. Whether you work in a restaurant or hotel, our definitions and comparison will help you better understand how each helps meet your customers’ needs. […]
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A medical practice that can offer the experience necessary to diagnose and treat its patients will be of obvious benefit to them, but, unless your customer service is at the same level, you may be placing your medical practice in jeopardy. Why Is Stellar Customer Service So Important? Stellar customer service is vital to your […]
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The quality of a phone answering service can impact the success of any business. From receiving client calls to converting new leads, a law office answering services is an extension of your firm on many levels. You must be sure the service provider’s own standards meet your expectations. Here are some of the most pertinent […]
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