Businesses can increase revenue by partnering with a live support provider. Here’s how your company is able to actually make more money by using an answering service.
Here’s something every business owner should know: It is not only possible, but in fact easy to increase revenue simply by hiring an answering service. You can even begin making more money overnight as soon as you partner with a good provider! What’s not to love about that?
Now, you might be thinking that this idea doesn’t make any sense. How can you make money with an answering service if all you’re doing is paying for the service? This is a common misconception. Sure, answering services cost a certain amount per month based on how much you use it, but all you have to do is look a little closer to realize that there are actually numerous ways that answering services help you earn way more money than the minimal investment required to get things moving along.
Here are three different ways you can make money by using an answering service…
1. Answering every call with a live, professional representative will increase your sales leads.
Without a 24 hour answering service, occasionally you miss calls during the day, because you’re busy. You miss every call that comes in after hours and on weekends. Relying on these callers to leave a voicemail just isn’t cutting it. People are less than likely to leave a voicemail, but what they are likely to do is hang up and call your competitor.
When each of your business calls is answered by a real person, then you are automatically capturing more sales leads. More leads equals more customers. And more customers means more money. Easy.
2. Answering every call with a live, professional representative will improve customer retention.
If one of your customers calls with an issue or is looking to get a hold of someone at your company and they have to listen to the phone ring seven times before being sent to voicemail, they are not going to be happy. Even if they do bother to leave a message, they end the call completely unsatisfied as they are left wondering if and when they will ever get a call back.
Customers enjoy knowing that they are being taken care of. It makes them happy. Happy customers stay with your company. Higher customer retention rates mean more revenue for your business.
3. Answering every call with a live, professional representative will ignite your ability to promote specials, schedule appointments, and even drive traffic to your website.
Each time your answering service speaks to one of your callers there is an opportunity. All you have to do is make sure your answering service script is on point to capitalize on those opportunities. It’s a chance for reps to tell your callers about special promotions you have going on. It’s a chance for reps to book appointments for you to keep your schedule full of profitable jobs. It’s a chance for reps to direct callers to your website where they can purchase additional products.
When your answering service is assisting your callers by giving them valuable information or helping them get what they need, then you are directly profiting!
Ok, so that has been three big ways how your business can make money by using an answering service. Keep in mind that this doesn’t even begin to get into the stack of other beneficial reasons to use an answering service like improving your brand image or cutting in-house costs. If you’re interested in how to make money by using an answering service, then contact us today. We’d love to hear about your business and have a conversation about how we can help you succeed!