As a physician, you need to be available to your patients. However, you can only be in one place at a time. A medical answering service can help your business and your patients in a variety of ways that this post will help you to discover.
Personal Care That Patients Remember
A professional answering service is not an automated queue; when a patient calls, they get an actual person, each and every time, with no waiting. Not only that, but the individual who answers is a professional, bilingual operator. This means they’ve been trained specifically to provide the kind of care and empathy that patients will remember.
There When You Can’t Be
Another benefit of having a professional answering service for your patients is that it allows patients to get assistance whenever they need it, even if it’s in the middle of the night.
The operator can record patient information and schedule appointments so they can get in to see you or get their prescription filled as soon as possible.
Anonymity and Security
Sometimes, symptoms can be embarrassing to talk about and the privacy of patient health information is always important. This is yet another benefit of having a live answering service. Instead of being reluctant to share personal details with a receptionist who may know them, your patients can share and maintain anonymity, as the answering service is a non-involved party. By making sure all calls and messages are handled in a HIPAA compliant manner, you’re also ensuring that you stay on the right side of patient information compliance laws.
Should patients who need emergency help call, your professional answering service can advise them to call 911 if the matter is truly serious, or they can get them connected with a resource that can provide assistance. Your patients can be reassured that they are getting the best care, and you can know that they are always in the best hands possible.
All of the operators who answer your patient calls possess the medical knowledge necessary to assist your patients. They are HIPAA-compliant and able to help patients with a vast array of potential reasons they might be calling. As well, their experience with medical terminology can help reassure patients, confirming they are talking to someone having a reasonable understanding of medical conditions and symptoms.
When you choose a professional doctor answering service, your patients receive the undivided attention of each operator they speak with. Unlike a busy receptionist who may become distracted by the events of the day-to-day operations in a medical office, a professional operator’s only task is to talk to patients, focusing on one caller at a time rather than juggling calls.
Savings and Higher Staff Efficiency
In addition to all of the benefits mentioned above, choosing a professional live answering service can allow you to realize significant cost reductions over that of hiring additional clerical staff.
As well, a service allows your existing staff to focus on the testing and treatment of patients, which means more efficiency and a higher quality of care.
AnswerMTI provides top-quality professional doctor emergency call answering services. Whether you are a doctor, dentist, dermatologist, ENT, orthopedic, or another medical professional, our knowledgeable and compassionate operators can provide your patients with the care and attention they need, when they need it. For more information, call 1-800-673-2000.