Answering Service for Callers Who Can’t Speak

Posted by on Mar 9, 2016 in Answering Services, Medical
Answering Service for Callers Who Can’t Speak

In the healthcare world, medical professionals sometimes work with patients who are unable to talk. That is when it’s important to have an answering service for callers who can’t speak. We all know that a doctor answering service must be HIPAA compliant, but an often overlooked quality is the ability to handle calls from people […]

Why Your Business Still Needs a Toll Free Number

Posted by on Feb 24, 2016 in Business, Marketing
Why Your Business Still Needs a Toll Free Number

Most people aren’t worried about long distance charges anymore, but there are still a few great reasons your business needs a toll free number. Back in the 1960’s, AT&T started offering Toll Free numbers as an alternative option to calling collect and dealing with an operator. Check out this terrible commercial if you want a […]

How Your Business Should Answer The Phone

Posted by on Feb 10, 2016 in Business, Customer Service
How Your Business Should Answer The Phone

Every time the phone rings your business has the opportunity to make a positive impression on a caller. Knowing how your business should answer the phone will set your company up for success. When the phone rings, you should just answer it by saying “hello” right? That’s certainly a good start, but your business should […]

Should My Business Use an Auto Answer System?

Posted by on Jan 27, 2016 in Answering Services, Business, Customer Service
Should My Business Use an Auto Answer System?

Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto answer […]

The Difference Between Answering Services and Call Center Services

Posted by on Jan 13, 2016 in Answering Services, Call Center
The Difference Between Answering Services and Call Center Services

Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to do […]