Author Archives: admin

Why Your Government Office Needs an Answering Service

Government offices receive a constant barrage of calls, which can lead to a decrease in performance and efficiency. Today, the COVID-19 pandemic and the resulting economic instability are placing extraordinary pressure on these facilities, with many receiving thousands of calls each day. A live answering service can ensure that every call is handled promptly and […]

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9 Important Aspects of Professional Phone Etiquette

When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding the basics of professional phone etiquette is a benefit regardless of your industry or job title. For this reason, many companies trust a business answering […]

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How to Improve Your University’s Reputation

Attracting students is at the core of a university’s success. It’s vital when those top students are selecting a university that your institution is ready to welcome them with a virtual receptionist and the reputation for excellence that they value. Even with the ongoing pandemic, it remains vital for colleges to put their best foot […]

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Is the Coronavirus Impacting Your Business?

As governments respond to the coronavirus (COVID-19) pandemic, many businesses are being forced to close temporarily or drastically change their everyday operations. Using tools like a business answering service could be a great option to keep everything running smoothly during this time. While some businesses have been able to survive, many have not—as a result, […]

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Brand Your Business Phones with an Answering Service

Any company will tell you how important branding is. So why is it that the branding of the phone experience falls through the cracks so frequently? An experienced answering service is the perfect way to resolve that issue and professionally brand business phones. A phone call may be the first experience a person will have [...]Read More »

Reach More Customers with a Bilingual Answering Service

We live in an increasingly diverse world. With that diversity comes an influx of new cultures, cuisines and, most importantly, new languages. For businesses everywhere, this presents a challenge. Communication with your customers is absolutely crucial to developing lasting relationships and trust. If your target audience can find a similar product or service through their […]

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4 Easy Tips to Improve Your Customer Service in 2020

Providing stellar customer service is more important than ever before. Companies are successful when there is a company culture of putting customer service and satisfaction first. According to an American Express study, many Americans have decided not to make a purchase because of a poor customer service experience. Losing customers because of poor customer service […]

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6 Tips to Skyrocket Your Small Business Sales in 2020

Every business would love to grow sales. After all, making sales is the whole point of being in business in the first place—without sales, you’d quickly be closing the doors. For small business owners, it can be difficult to grow as your standard monthly or annual revenue might not allow for much of a marketing […]

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Get a Jump on the Competition with Dispatch Answering Services

For some businesses, it’s not enough to offer service to customers during typical hours. Operating from 9-5 each day works nicely in some industries, but certainly not all. If you have the type of businesses that can benefit from being available whenever your customers may need you, using an answering service dispatch is a smart […]

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