Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service.
When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a week if you sign up for our free trial, but in the big picture, yes, answering services do cost money. However, if you use a normal answering service plan then the money you spend is minuscule compared with how much you’ll actually save. Here are five ways an answering service can save you money…
- You don’t need to pay a receptionist salary
How much do you have to pay a receptionist to sit in your office and take your calls? Easily around $30,000 per year. An answering service can act as your virtual receptionist for as little as $45 a month. That’s a massive amount of savings already!
- No money spent on training
Generally you have to spend money (and time) training someone to handle the phones around your office. That could take anywhere from a day to two weeks and then you still have to monitor their performance, have them make adjustments, and then do it all over again when they quit a year later. An answering service trains their own agents on your account and they won’t quit on you either, so that’s an easy way to save money and time by using a live support provider.
- Cut equipment/technology costs
Rather than spending loads of money on a fancy phone system to handle calls and then also come up with a way to log messages and share them with your team you could just use an answering service. Great call centers invest in technology for you! They use their phone systems to handle your calls and let you use their online portal to manage your accounts, access messages, update on-call schedules, and more.
- Improve customer retention
When you lose customers, you lose money. An answering service improves your customer service offering by providing 24/7 coverage with a real, helpful person. So answering services save your customers, which saves you money.
- Get more sales leads
When people call your business and get sent to voicemail they aren’t very likely to leave a message. You just lost a sales lead. When people call your company after hours and nobody picks up then they are likely to call your competitor. You just lost another sales lead. Answering services are in place to make sure none of your callers are ever neglected. They can also schedule appointments, take orders, let people know their issues are being addressed, and collect caller information so you can follow up later. Lost sales leads are lost money. Answering services keep that from happening.
There are plenty more ways that using an answering service can save you money. Pick just one of these five reasons and you’ve already got yourself a great reason to hire a live support provider to cut costs. Combine all five reasons and it’s really a no-brainer. But guess what! There are even more ways an answering service can save you money. If you’d like to learn how we can help your business cut costs, improve customer service, or increase sales leads then contact us today!