Why Your Business Should Invest in a Local Answering Service

Posted by on May 18, 2018 in Answering Services, Business, Call Center

Small businesses that are experiencing rapid growth or busy times may find it more of a challenge to manage the questions, orders, and calls they receive from customers. If your business is finding itself in this situation, it’s important to know that help is available in the form of a local telephone answering service.

 

What Is a Local Answering Service?

 

A local answering service acts as an extension of your business, ensuring that all customer calls are answered and processed efficiently, 24 hours a day. The people who answer the phones are live operators. Professionally trained, these operators can offer personal service to each customer they speak with. If a caller needs information about your business hours, services, or needs to speak with a particular department, local answering services can also provide this information.

 

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Benefits of Offering an Affordable Local Answering Service

 

Hiring a company to provide local answering services offers your business several benefits. Let’s explore them.

 

No Hiring or Training

 

Because they are independently contracted, this type of answering service doesn’t require you to incur the high cost of hiring and then training new employees. It also won’t require you to pay employees for vacation time or sick days. You only pay for the service itself. This allows you to keep from having to hire additional staff members for your customer service department for even more savings.

 

No New Equipment

 

Another way answering services can save you money is through the purchase of equipment. Because the call center invests in all the necessary infrastructure and equipment for their agents to operate, you don’t have to spend a dime on messy and expensive installations or training.

 

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Seamless Integration

 

Because there is no additional installation or training required on your part, local answering services can be seamlessly integrated with your current operations. Simply provide operators with the information you want customers to have access to and then forward your phone lines whenever you like. Or you can even have your virtual receptionist pick up the calls that you can’t get to within the first couple rings. The choice is yours.

 

Improved Efficiency

 

If you’ve been pulling employees from their current tasks to answer calls during busy times, a local answering service can be your solution. When professional operators are answering the phones, your employees can focus on their regular tasks, and higher efficiency will be the result. Not only that but, by only having calls transferred to your employees when absolutely necessary, the stress of answering the same questions and getting interrupted repeatedly can be eliminated.

 

The Best Service for Your Business

 

When you’re searching for the best service, it’s important to ensure that the price is affordable and you’ll get what you want. AnswerMTI’s professional operators can provide local answering services that fall within the boundaries of your budget, but they can also ensure that your customers receive the service they’ve come to expect from you. Learn more about the local call center services we offer by calling 1-800-673-2000.