What Does a Medical Answering Service Do?

Posted by on Mar 19, 2018 in Answering Services, Medical

For a patient who is in pain, there is nothing worse than having to wait until morning when the doctor’s office opens to get the help they need. As a busy doctor, you want to make sure all of your patients receive the information and care they need. This is where a medical answering service can be of great benefit.

doctor in front of a group of doctors and nurses

What Is a Medical Answering Service?

A medical answering service consists of professional operators who answer all calls to your practice. These professional operators represent your business, offering callers information about your operating hours, as well as providing resources for further information regarding their health concerns.

The service is available around the clock and provides a means for callers to talk to a friendly and knowledgeable individual who can sympathize with their situations.

Why Hire Live Operators for Your Practice?

Having a receptionist in-house can be a great way to get patient calls processed. However, you must also take them on as an employee, which means paying benefits along with other expenses.

The operators who work for a medical answering service work for your practice on a contract basis; this means you only pay for the services you need.

Another reason to hire a medical answering service is that these operators are HIPAA compliant. This allows you to ensure the safety and confidentiality of your patients’ information without the risk of misuse or mistakes that can cost your practice its reputation.

Live operators offer personal service—something that automated systems cannot. Their professional training in friendly phone manners and knowledge of the medical industry make them an ideal choice where the goal is to offer stellar customer service every time a call is answered.

When you hire a medical answering service, you can free your current staff from having to answer calls as it attends to daily tasks. When this happens, your employees can have far greater focus, and higher efficiency as a result, which ultimately benefits your patients.

In addition, this kind of service allows calls to be processed according to the level of emergency, which can help patients get the medical assistance they need when they call. As well, these professionals can ensure that messages are relayed to the appropriate staff, and any wrong numbers are eliminated for increased efficiency.

Live operators can also take on the time-consuming tasks of appointment scheduling and appointment reminders, which frees your staff for other in-office tasks.

Getting the Right Service

There are many kinds of answering services in existence, which can make it a challenge to find the one you need. The right one for you will be the one that offers several levels of service and the flexibility to grow with your business. AnswerMTI operators provide professional service to family practices, dentist offices, hospitals, and more.

call answering representative smiling

When it comes to your patients, not just any answering service will do. To learn more about the benefits of 24-hour medical answering service for your practice, call 1-800-673-2000.