How to Make Money By Using an Answering Service

Posted by on Nov 9, 2016 in Answering Services, Business
How to Make Money By Using an Answering Service

Businesses can increase revenue by partnering with a live support provider. Here’s how your company is able to actually make more money by using an answering service. Here’s something every business owner should know: It is not only possible, but in fact easy to increase revenue simply by hiring an answering service. You can even […]

How to Handle Angry Callers

Posted by on Oct 26, 2016 in Customer Service
How to Handle Angry Callers

Everyone who works in customer service has had to deal with some pretty upset people. Knowing how to handle angry callers appropriately will help you diffuse the situation and keep your sanity. If you have a job that requires you to provide customer service, then you probably know how horrible it can be to deal […]

All the Office Hacks You Should Try (and some you shouldn’t)

Posted by on Oct 12, 2016 in Business
All the Office Hacks You Should Try (and some you shouldn’t)

At this point there have been dozens of articles posted online about different office hacks. We’ve scoured them to determine all the office hacks you should try and identified a few that you’re probably better off skipping. If you’re looking for some nifty ways to organize your desk or improve office life, there is no […]

Do Answering Services Purposely Make Calls Take Longer?

Posted by on Sep 28, 2016 in Answering Services
Do Answering Services Purposely Make Calls Take Longer?

Ever been curious if answering services stay on the line longer to inflate the duration of a call? It’s a fair thing to wonder. So how long should each call take to process for an answering service? Many people have called a business and reached their answering service. Sometimes it may feel like they keep […]

A Critical Component to Your Business Disaster Recovery Plan

Posted by on Sep 14, 2016 in Business, Call Center
A Critical Component to Your Business Disaster Recovery Plan

Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster strikes. […]