Why Your Business Still Needs a Toll Free Number

Posted by on Feb 24, 2016 in Business, Marketing
Why Your Business Still Needs a Toll Free Number

Most people aren’t worried about long distance charges anymore, but there are still a few great reasons your business needs a toll free number. Back in the 1960’s, AT&T started offering Toll Free numbers as an alternative option to calling collect and dealing with an operator. Check out this terrible commercial if you want a […]

Should My Business Use an Auto Answer System?

Posted by on Jan 27, 2016 in Answering Services, Business, Customer Service
Should My Business Use an Auto Answer System?

Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto answer […]

Why Settle for an Average Answering Service?

Posted by on Jul 31, 2015 in Answering Services
Why Settle for an Average Answering Service?

If you’re going to do something, do it right. So why would you settle for an average answering service that isn’t going to go above and beyond to really enhance your customer service experience? In general, the call center industry bases client service levels on a set of benchmarks. But for some reason, back when […]

Don’t Greet Your Callers With Phone Drones

Posted by on Jul 24, 2015 in Answering Services, Customer Service
Don’t Greet Your Callers With Phone Drones

When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow version […]

Only One Shot at a First Impression

Posted by on Jul 10, 2015 in Business, Customer Service
Only One Shot at a First Impression

All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the tide […]