Do You Really Need an After-Hours Answering Service?

Posted by on Dec 27, 2017 in Answering Services

Many business owners wonder whether they are missing out on potential business by not being available beyond standard office hours. The truth is that if you don’t have an after-hours answering service, the golden opportunity to provide your customers with something they may not get anywhere else— a way to reach you when they need you—could be completely passing you by.

After Hours Answering Service

Reasons to Invest in 24/7 Answering Services

There are several reasons to invest in an answering service, but the first thing to understand is that this kind of service is different from an automated queue system. With a live answering service, your customers will be in touch with a real person every time they call. These professionally trained operators can solve problems, schedule appointments, empathize with customers, and provide a warm, personal touch in a world full of robotic automation.

An Elevated Reputation

Customers who are able to reach you whenever they need you are customers who will feel like they matter. When they feel this way, they will remain loyal to your business. Not only that, but they will tell others about the great service they received, which will elevate your reputation even more.

Increased Revenue

By being able to take orders and schedule appointments around the clock, your business can enjoy increased revenue. Your answering service can handle order processing and appointment scheduling from anyone, no matter where they are in the world. This added convenience will inspire customers to keep returning for more.

Specialized Customer Service

It doesn’t matter if you are a medical center or an HVAC business, or if you offer legal, hospitality, or other services to your customers; operators are trained to meet your requirements. For example, operators handling healthcare accounts have been trained to meet HIPAA standards. Every business can benefit from offering this kind of professional, customized service.

If your business serves Spanish-speaking customers, bilingual operators can provide this service. Fluency in Spanish allows your customers to communicate with your business via live receptionists who completely understand their needs.

An Easier Time for Staff

When you have an answering service to take your calls, you can simply walk into your office with all appointments for the day already scheduled. Staff members no longer need to handle scheduling on top of all of their other jobs. Instead, they can focus their attention elsewhere for increased efficiency.

If you wish to use your staff to answer your calls but are experiencing high call volumes, an answering service can take care of this overflow. This allows all customers to be served in a timely manner.

No In-House Hiring

Answering Service

An answering service can also save you money. Instead of hiring in-house staff, which is a large expense, you are only paying for a service, which means you don’t need to shell out a new salary, pay benefits, vacation, or sick days, or buy extra office equipment or additional office space.

When you determine that you could benefit from a professional telephone answering service, look no further than AnswerMTI. A nationwide leader in live answering services, AnswerMTI’s warm and friendly operators can provide customers with the helpful answers they need. Our affordable services can help you provide your customers with value any time they contact your business; learn more by calling 1-800-673-2000 today.