Everyone who works in customer service has had to deal with some pretty upset people. Knowing how to handle angry callers appropriately will help you diffuse the situation and keep your sanity. If you have a job that requires you to provide customer service, then you probably know how horrible it can be to […]
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Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto […]
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If you thought those ghost tales around the campfire were scary as a child, you better sleep with the light on after hearing these customer service horror stories. Customer service is a pretty huge deal for us. We are charged with facilitating a superior customer experience for people who call our customers. And we […]
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You’ve probably heard of a virtual receptionist, but what do they do? How do they work? And most importantly, how can a virtual receptionist benefit your business? A virtual receptionist is a person who answers incoming calls for your business, takes messages, transfers callers to the right people, and professionally brands your phones […]
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Wanting to provide awesome customer service is a good thing. But it’s only a start. To truly deliver an amazing customer experience you must have the right ingredients and know how to blend them all together. What makes any recipe truly amazing is the ingredients. And the quality of ingredients matters a whole lot too. […]
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Call centers that monitor their agents are able to provide better answering services for their customers. How closely does your service provider keep tabs on incoming calls? Answering services that monitor inbound calls are always looking for ways to improve. Call centers that don’t dedicate staff and time to quality assurance monitoring don’t have […]
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Closing a new client is one thing. But going beyond the sale to create a customer for life is where the true profit is. Congratulations! Your salesperson just closed the deal and your company has brought on a new customer. Everyone at the company is excited to get the increased revenue that client will […]
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When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow […]
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Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out […]
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All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the […]
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