Why Speed of Answer Matters

Posted by on Jun 26, 2015 in Answering Services, Customer Service
Why Speed of Answer Matters

How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, you […]

Can You Hear Your Answering Service Smile?

Posted by on Jun 12, 2015 in Answering Services, Customer Service
Can You Hear Your Answering Service Smile?

A call center agent’s attitude dictates how well their conversation goes with a caller. If they have a smile on their face then they are far more likely to facilitate a positive experience. But an agent with any hint of grumpiness can leave a bad taste in the mouth of anyone. Wait, what? Hear a […]

Don’t Leave Customer Service Out of Your Marketing Plan

Posted by on May 15, 2015 in Customer Service
Don’t Leave Customer Service Out of Your Marketing Plan

Customer service is such a vital area for businesses that Marketing should always be conscious of and focused on that element in everything they do. As recently as a couple decades ago, a company could really screw up a customer experience, but on a grander scale, nobody would really hear about it. That’s not how […]