How to Handle Angry Callers

Posted by on Oct 26, 2016 in Customer Service
How to Handle Angry Callers

Everyone who works in customer service has had to deal with some pretty upset people. Knowing how to handle angry callers appropriately will help you diffuse the situation and keep your sanity. If you have a job that requires you to provide customer service, then you probably know how horrible it can be to deal […]

How Your Business Should Answer The Phone

Posted by on Feb 10, 2016 in Business, Customer Service
How Your Business Should Answer The Phone

Every time the phone rings your business has the opportunity to make a positive impression on a caller. Knowing how your business should answer the phone will set your company up for success. When the phone rings, you should just answer it by saying “hello” right? That’s certainly a good start, but your business should […]

Should My Business Use an Auto Answer System?

Posted by on Jan 27, 2016 in Answering Services, Business, Customer Service
Should My Business Use an Auto Answer System?

Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto answer […]

Customer Service Horror Stories

Posted by on Oct 7, 2015 in Customer Service
Customer Service Horror Stories

If you thought those ghost tales around the campfire were scary as a child, you better sleep with the light on after hearing these customer service horror stories. Customer service is a pretty huge deal for us. We are charged with facilitating a superior customer experience for people who call our customers. And we pride […]

What Does a Virtual Receptionist Do?

Posted by on Oct 2, 2015 in Answering Services, Business, Customer Service
What Does a Virtual Receptionist Do?

You’ve probably heard of a virtual receptionist, but what do they do? How do they work? And most importantly, how can a virtual receptionist benefit your business?   A virtual receptionist is a person who answers incoming calls for your business, takes messages, transfers callers to the right people, and professionally brands your phones by […]