Does Your Answering Service Monitor Themselves?

Posted by on Aug 21, 2015 in Answering Services, Customer Service
Does Your Answering Service Monitor Themselves?

Call centers that monitor their agents are able to provide better answering services for their customers. How closely does your service provider keep tabs on incoming calls? Answering services that monitor inbound calls are always looking for ways to improve. Call centers that don’t dedicate staff and time to quality assurance monitoring don’t have your […]

How To Go Beyond The Sale

Posted by on Aug 7, 2015 in Business, Customer Service
How To Go Beyond The Sale

Closing a new client is one thing. But going beyond the sale to create a customer for life is where the true profit is. Congratulations! Your salesperson just closed the deal and your company has brought on a new customer. Everyone at the company is excited to get the increased revenue that client will bring […]

Don’t Greet Your Callers With Phone Drones

Posted by on Jul 24, 2015 in Answering Services, Customer Service
Don’t Greet Your Callers With Phone Drones

When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow version […]

What Your Answering Service Invoice Should Look Like

Posted by on Jul 17, 2015 in Answering Services, Customer Service
What Your Answering Service Invoice Should Look Like

Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out with […]

Only One Shot at a First Impression

Posted by on Jul 10, 2015 in Business, Customer Service
Only One Shot at a First Impression

All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the tide […]