What Are the Benefits of a 24-hr, HIPAA-Compliant Answering Service?

Posted by on Jun 17, 2017 in Answering Services, Customer Service
What Are the Benefits of a 24-hr, HIPAA-Compliant Answering Service?

Doctors lead busy lives. Even the most dedicated physicians and their staff cannot be available to all their patients 24 hours a day. Yet, the medical needs of patients won’t wait for when doctors find it convenient for them to deal with. How can doctors make sure that their medical practices’ needs and the needs […]

Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Posted by on May 31, 2017 in Answering Services, Call Center, Customer Service
Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Technology has helped ease labor throughout many facets of the workforce. From automated cashiers to mining, technology is helping humanity be more efficient and focus our attention to other factions of life in order to progress. But there are many facets in which robots may never be able to replace the thinking human. Call answering […]

Five Reasons Your Business Needs a Bilingual Answering Service

Posted by on May 17, 2017 in Answering Services, Bilingual, Customer Service
Five Reasons Your Business Needs a Bilingual Answering Service

The most successful businesses follow one simple rule when it comes to communicating with customers—meet them where they are. If they prefer texting, text them. If they’d rather get emails than calls, email them. The fewer barriers there are between you and your customers, the easier it will be for them to buy your goods […]

We are Thankful at AnswerMTI

Posted by on Nov 23, 2016 in Customer Service, Special Events
We are Thankful at AnswerMTI

It’s the time of year when we take a moment to think about all the things we have to be thankful for not just as individuals and families, but as companies as well. At AnswerMTI, we have lots to be thankful for. So, we thought we’d take this opportunity to talk about one of the […]

How to Handle Angry Callers

Posted by on Oct 26, 2016 in Customer Service
How to Handle Angry Callers

Everyone who works in customer service has had to deal with some pretty upset people. Knowing how to handle angry callers appropriately will help you diffuse the situation and keep your sanity. If you have a job that requires you to provide customer service, then you probably know how horrible it can be to deal […]