Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Posted by on May 31, 2017 in Answering Services, Call Center, Customer Service
Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Technology has helped ease labor throughout many facets of the workforce. From automated cashiers to mining, technology is helping humanity be more efficient and focus our attention to other factions of life in order to progress. But there are many facets in which robots may never be able to replace the thinking human. Call answering […]

A Critical Component to Your Business Disaster Recovery Plan

Posted by on Sep 14, 2016 in Business, Call Center
A Critical Component to Your Business Disaster Recovery Plan

Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster strikes. […]

What You Should Know About Answering Services and Hold Times

Posted by on Aug 31, 2016 in Answering Services, Call Center
What You Should Know About Answering Services and Hold Times

Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every answering […]

What is the difference between a Call Center and a Contact Center?

Posted by on Jul 20, 2016 in Call Center
What is the difference between a Call Center and a Contact Center?

Some people use these two titles as synonyms, but there is a difference between call center and contact centers. In the world of business process outsourcing, call centers and contact centers are a common way for companies to get a lot of things done in a cost effective manner. Rather than paying large sums to […]

The Difference Between Answering Services and Call Center Services

Posted by on Jan 13, 2016 in Answering Services, Call Center
The Difference Between Answering Services and Call Center Services

Call centers and answering services both look the same as each areĀ located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to do […]