When you’re speaking with customers or coworkers over the phone, it’s important to maintain a certain level of professionalism. Communication skills are vital to the success of a company. Understanding the basics of professional phone etiquette is a benefit regardless of your industry or job title. For this reason, many companies trust professional phone answering […]
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Having a successful business means that even if you’re very busy, you still need to be able to be available to your customers. If customers are calling your company and being put on hold, are forced to deal with your voicemail, or must go through a seemingly never-ending queue of recorded options, it’s likely that […]
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Phone support is an essential customer service option, offering the benefit of speaking with a human rep in real time, which speeds up the time to solution. Yet, many companies have avoided live answering support. They may think that setting up phone support is expensive and takes a lot of time. Not to mention, small […]
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Thanks to the technological advancements of our time, many small businesses have easy and affordable access to some skills they would otherwise have never been able to afford. One such skill is that of a receptionist. While hiring a full-time receptionist may be outside of your budget, you should consider a virtual receptionist. Or, if […]
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Investing in real estate is an excellent way of generating income, particularly if you invest in residential property. However, managing a property with multiple tenants is no mean feat. It takes a lot of hard work to keep every tenant happy—and happy tenants equal high tenant retention rates. So, how do you ensure every one […]
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When your business grows to the point you no longer have sufficient staffing to answer the telephones or you need someone to take calls outside normal business hours, you could benefit from the services available from a 24/7 phone answering service. Finding the right telephone answer service is vital to ensure the continued success of […]
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Government offices receive a constant barrage of calls, which can lead to a decrease in performance and efficiency. Today, the COVID-19 pandemic and the resulting economic instability are placing extraordinary pressure on these facilities, with many receiving thousands of calls each day. A live answering service can ensure that every call is handled promptly and […]
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Every business would love to grow sales. After all, making sales is the whole point of being in business in the first place—without sales, you’d quickly be closing the doors. For small business owners, it can be difficult to grow as your standard monthly or annual revenue might not allow for much of a marketing […]
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The main goal of every hospitality business is to give customers the best experience possible. The best way to stay on top of customer service is to make a great impression every single time. Here are the many ways you can create loyal customers and develop streams of new customers who’ll keep coming back to […]
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You may have heard about a virtual receptionist service, but may not know much about how to use it or how it can benefit your business. This article is about to change all of that; read on to learn about just how you can use this kind of remote receptionist service to improve the way […]
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