What Your Answering Service Invoice Should Look Like

Posted by on Jul 17, 2015 in Answering Services, Customer Service
What Your Answering Service Invoice Should Look Like

Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out with […]

Why Speed of Answer Matters

Posted by on Jun 26, 2015 in Answering Services, Customer Service
Why Speed of Answer Matters

How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, you […]

Your Answering Service Must Keep Pace With Your Business

Posted by on Jun 19, 2015 in Answering Services, Business
Your Answering Service Must Keep Pace With Your Business

Your business is in a long distance race. If your support team can’t maintain a good pace with you, failure is a certainty. An answering service must be able to keep up with your company as it develops, grows, evolves, and strives to win the race. Think of your telephone answering service as one of your […]

Can You Hear Your Answering Service Smile?

Posted by on Jun 12, 2015 in Answering Services, Customer Service
Can You Hear Your Answering Service Smile?

A call center agent’s attitude dictates how well their conversation goes with a caller. If they have a smile on their face then they are far more likely to facilitate a positive experience. But an agent with any hint of grumpiness can leave a bad taste in the mouth of anyone. Wait, what? Hear a […]

Are You Giving Business Away to Your Competitors?

Posted by on Jun 5, 2015 in Answering Services, Business
Are You Giving Business Away to Your Competitors?

What’s the fastest way to flush sales opportunities down the drain? A bad first impression. If your phones aren’t answered in a friendly and professional manner, you may as well just hand those leads right to your competitors. Having a strong first impression on the phone is a crucial first step to earning a new […]