An Answering Service’s Job is Not Done When the Call is Finished

Posted by on Mar 23, 2016 in Answering Services
An Answering Service’s Job is Not Done When the Call is Finished

You’d might think that all an answering service has to do to be successful is simply answer the phone and maybe take a message, right? Think again. An answering service’s job is to answer calls for your business. That sounds simple enough. Perhaps they take some messages for you. Not really a tall order there. […]

Answering Service for Callers Who Can’t Speak

Posted by on Mar 9, 2016 in Answering Services, Medical
Answering Service for Callers Who Can’t Speak

In the healthcare world, medical professionals sometimes work with patients who are unable to talk. That is when it’s important to have an answering service for callers who can’t speak. We all know that a doctor answering service must be HIPAA compliant, but an often overlooked quality is the ability to handle calls from people […]

Should My Business Use an Auto Answer System?

Posted by on Jan 27, 2016 in Answering Services, Business, Customer Service
Should My Business Use an Auto Answer System?

Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto answer […]

The Difference Between Answering Services and Call Center Services

Posted by on Jan 13, 2016 in Answering Services, Call Center
The Difference Between Answering Services and Call Center Services

Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to do […]

What is the Difference Between an Answering Service and a Virtual Receptionist?

Posted by on Dec 16, 2015 in Answering Services
What is the Difference Between an Answering Service and a Virtual Receptionist?

Both an answering service and a virtual receptionist are ways to have your calls answered offsite, but what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best for […]