Five Reasons Your Business Needs a Bilingual Answering Service

Posted by on May 17, 2017 in Answering Services, Bilingual, Customer Service
Five Reasons Your Business Needs a Bilingual Answering Service

The most successful businesses follow one simple rule when it comes to communicating with customers—meet them where they are. If they prefer texting, text them. If they’d rather get emails than calls, email them. The fewer barriers there are between you and your customers, the easier it will be for them to buy your goods […]

Answering Services Work for Towing Services

Posted by on Dec 8, 2016 in Answering Services
Answering Services Work for Towing Services

Answering services help towing companies provide reliable service for every stranded driver or car in need of a lift. Whether it’s a summer road trip or traveling during the holidays, people are making long drives year-round. That means folks are breaking down or getting in auto accidents every single day. This is where towing services […]

How to Make Money By Using an Answering Service

Posted by on Nov 9, 2016 in Answering Services, Business
How to Make Money By Using an Answering Service

Businesses can increase revenue by partnering with a live support provider. Here’s how your company is able to actually make more money by using an answering service. Here’s something every business owner should know: It is not only possible, but in fact easy to increase revenue simply by hiring an answering service. You can even […]

Do Answering Services Purposely Make Calls Take Longer?

Posted by on Sep 28, 2016 in Answering Services
Do Answering Services Purposely Make Calls Take Longer?

Ever been curious if answering services stay on the line longer to inflate the duration of a call? It’s a fair thing to wonder. So how long should each call take to process for an answering service? Many people have called a business and reached their answering service. Sometimes it may feel like they keep […]

What You Should Know About Answering Services and Hold Times

Posted by on Aug 31, 2016 in Answering Services, Call Center
What You Should Know About Answering Services and Hold Times

Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every answering […]