You’d might think that all an answering service has to do to be successful is simply answer the phone and maybe take a message, right? Think again. An answering service’s job is to answer calls for your business. That sounds simple enough. Perhaps they take some messages for you. Not really a tall order […]
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In the healthcare world, medical professionals sometimes work with patients who are unable to talk. That is when it’s important to have an answering service for callers who can’t speak. We all know that a doctor answering service must be HIPAA compliant, but an often overlooked quality is the ability to handle calls from […]
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Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto […]
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Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to […]
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Both an answering service and a virtual receptionist are ways to have your calls answered offsite, but what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best […]
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Every call is a chance for your business to earn another customer. Significantly increase your odds of closing the deal with an answering service. Your business gets calls all the time from people who are looking for information. Each time is an opportunity to transform them from callers with a question into clients with […]
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An answering service can act as a life preserver for your business. There are a few ways you can protect your company with an answering service. When most people think of an answering service, they don’t necessarily think of it as a way to safeguard a business. Sure, answering services are a great way to improve […]
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You’ve probably heard of a virtual receptionist, but what do they do? How do they work? And most importantly, how can a virtual receptionist benefit your business? A virtual receptionist is a person who answers incoming calls for your business, takes messages, transfers callers to the right people, and professionally brands your phones […]
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Missed sales opportunities can be detrimental to any business. Here is a surefire way you can drastically cut down on missing those valuable calls. 99% of people who call your business are either a potential sales opportunity or someone giving you the chance to provide excellent customer service. Sometimes both. What’s the first step […]
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Answering services that use progressive training are dedicated to perfecting the live support they provide for you and enhancing the customer experience for your callers. Progressive training is a type of training that is set up in a sequence that requires an increase in performance proficiency to move onto the next level. So what […]
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