Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Posted by on May 31, 2017 in Answering Services, Call Center, Customer Service

Technology has helped ease labor throughout many facets of the workforce. From automated cashiers to mining, technology is helping humanity be more efficient and focus our attention to other factions of life in order to progress. But there are many facets in which robots may never be able to replace the thinking human.

Call answering services is one branch of the workforce that many thought was dying, and so a number of businesses directed their answering services to an automated machine. These businesses quickly realized, however, that people do not like talking to robots. Live answering services are still relevant in the world today because it adds the human factor, which people very much prefer.

Answering service

Alternatively, if you answer your own phones you may think that an answering service is not for you, but the truth is you may be doing more harm than good. Here are a few reasons why not having a 24/7 answering service may backfire on your small business.

Loss of Time

We all know the saying “time is money,” but many of us take it for granted, never truly grasping the concept. Once time passes, we can never get it back. Answering every phone call – no matter how small the matter – interrupts your workflow and makes for poor use of your time. An answering service handles every call so that business productivity is optimal and no time is wasted on phone calls that may not have required your attention.

Risk Missing Calls and Losing Customers

Customers are at the center of why businesses are successful. The happier your customers are, the better your business will be. No matter how much time you have on your hands, it is near impossible to answer every single phone call your business receives. Be it the weekend, holiday, or simply after business hours, missed phone calls risk losing customers. A 24/7 answering service can help answer every phone call, even during the busiest of holidays, which can only help your business in the eyes of your customers who will feel like you’re always there for them. Customers need to know that you have their back no matter the hour or the day – rain or shine.

You’ll Lose Credibility

You may consider switching doctors if every time you call their office it’s your doctor who picks up the phone. Why don’t they have a receptionist? Why aren’t they busy? Likewise, your customers may ask the same of your small business if you pick up every single phone call yourself. An answering service makes you look professional, credible and established, giving you a stronger reputation among your customers.

To give your business stronger credibility and make positive, productive use of your time, give Answer MTI a call at (800) 673-2000. We offer the answering services, including bilingual answering services, your business needs.