Answering services that use progressive training are dedicated to perfecting the live support they provide for you and enhancing the customer experience for your callers. Progressive training is a type of training that is set up in a sequence that requires an increase in performance proficiency to move onto the next level. So what […]
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Call centers that monitor their agents are able to provide better answering services for their customers. How closely does your service provider keep tabs on incoming calls? Answering services that monitor inbound calls are always looking for ways to improve. Call centers that don’t dedicate staff and time to quality assurance monitoring don’t have […]
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Social media is the great equalizer in the business world. Harness its power with these five tips, and your small business will find some big success. Small business owners have a lot going on. Just thinking about social media can even be too much for them sometimes. But with just a little bit of […]
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Closing a new client is one thing. But going beyond the sale to create a customer for life is where the true profit is. Congratulations! Your salesperson just closed the deal and your company has brought on a new customer. Everyone at the company is excited to get the increased revenue that client will […]
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If you’re going to do something, do it right. So why would you settle for an average answering service that isn’t going to go above and beyond to really enhance your customer service experience? In general, the call center industry bases client service levels on a set of benchmarks. But for some reason, back […]
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When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow […]
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Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out […]
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All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the […]
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We would like to embrace this opportunity to wish everyone a very happy Fourth of July this weekend. There are so many reasons to celebrate our freedom. Living in the United States is a real privilege, so this is the perfect time to take a few moments to reflect on some of the reasons […]
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How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, […]
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