All the Office Hacks You Should Try (and some you shouldn’t)

  At this point there have been dozens of articles posted online about different office hacks. We’ve scoured them to determine all the office hacks you should try and identified a few that you’re probably better off skipping. If you’re looking for some nifty ways to organize your desk or improve office life, there is […]

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Do Answering Services Purposely Make Calls Take Longer?

  Ever been curious if answering services stay on the line longer to inflate the duration of a call? It’s a fair thing to wonder. So how long should each call take to process for an answering service? Many people have called a business and reached their answering service. Sometimes it may feel like they […]

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A Critical Component to Your Business Disaster Recovery Plan

  Having a good business disaster recovery plan in place is incredibly important. But make sure it includes this crucial piece of the puzzle. You do have a business disaster recovery plan, right? You know, that thing that consists of policies, procedures, and equipment to keep your business from taking a lethal hit when disaster […]

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What You Should Know About Answering Services and Hold Times

  Not all answering services handle holds the same. Here’s what you should know about answering services and hold time to make sure your callers are getting the best experience. In general, calls are put on hold all the time in call center environments. However, the first thing you should know is that not every […]

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10 Quotes That Will Get You Motivated and Inspired

  Everybody needs a little motivation or inspiration from time to time. Here are 10 quotes that will get the job done. “To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.” – Ralph Waldo Emerson “The man who has no imagination has no wings.” – […]

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How to Choose the Right Answering Service

  There are a lot of live support providers out there. Here are some things to look for so you know how to choose the right answering service for your company. When you decide to look into partnering with an answering service you probably don’t just hire the first one you come across. It’s best to […]

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5 Ways an Answering Service Can Save You Money

  Using an answering service is not only a great way to save money, but it can also help capture more sales leads and improve customer service. When people consider using an answering service, they think about how much it will cost them. That’s fair, because answering services aren’t free. Well, they are for a […]

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What is a Normal Answering Service Plan?

  When shopping for a live support provider it can be very helpful to know what a normal answering service plan is so you can compare appropriately. With a multitude of different companies offering their answering services it can be difficult to know what normal should be when it comes to shopping for the right […]

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What You Should Do at Work Before Going on Vacation

  Vacations are great, but in order to maximize your enjoyment you must properly prepare to leave the office behind. Here’s what you should do at work before going on vacation. Of course everybody loves going on vacation, but it can actually prove to be a little more stressful than we’d like once you consider […]

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