How to Prevent Missed Sales Opportunities

Posted by on Sep 11, 2015 in Answering Services, Business
How to Prevent Missed Sales Opportunities

Missed sales opportunities can be detrimental to any business. Here is a surefire way you can drastically cut down on missing those valuable calls. 99% of people who call your business are either a potential sales opportunity or someone giving you the chance to provide excellent customer service. Sometimes both. What’s the first step in […]

5 Ingredients for an Awesome Customer Service Recipe

Posted by on Sep 4, 2015 in Business, Customer Service
5 Ingredients for an Awesome Customer Service Recipe

Wanting to provide awesome customer service is a good thing. But it’s only a start. To truly deliver an amazing customer experience you must have the right ingredients and know how to blend them all together.   What makes any recipe truly amazing is the ingredients. And the quality of ingredients matters a whole lot too. If […]

Does Your Answering Service Use Progressive Training?

Posted by on Aug 28, 2015 in Answering Services
Does Your Answering Service Use Progressive Training?

Answering services that use progressive training are dedicated to perfecting the live support they provide for you and enhancing the customer experience for your callers. Progressive training is a type of training that is set up in a sequence that requires an increase in performance proficiency to move onto the next level. So what does […]

Does Your Answering Service Monitor Themselves?

Posted by on Aug 21, 2015 in Answering Services, Customer Service
Does Your Answering Service Monitor Themselves?

Call centers that monitor their agents are able to provide better answering services for their customers. How closely does your service provider keep tabs on incoming calls? Answering services that monitor inbound calls are always looking for ways to improve. Call centers that don’t dedicate staff and time to quality assurance monitoring don’t have your […]

5 Social Media Tips for Small Business Owners

Posted by on Aug 14, 2015 in Business, Marketing
5 Social Media Tips for Small Business Owners

Social media is the great equalizer in the business world. Harness its power with these five tips, and your small business will find some big success. Small business owners have a lot going on. Just thinking about social media can even be too much for them sometimes. But with just a little bit of time […]