Make a Good First Impression with Help from a Hospitality Answering Service

Posted by on Aug 30, 2017 in Answering Services, Customer Service
Make a Good First Impression with Help from a Hospitality Answering Service

The phone at the front desk of your motel, hotel, or bed and breakfast is ringing, yet you have several people standing in front of you waiting to either check in or check out. Do you make the people in line wait even longer so you can pick up the phone, or do you answer […]

Answering Services for Colleges: A More Efficient Way to Handle Inbound Calls

Posted by on Aug 16, 2017 in Answering Services
Answering Services for Colleges: A More Efficient Way to Handle Inbound Calls

Universities and colleges receive a large number of inbound calls every day, even during the summer and scheduled school breaks. While some universities and colleges attempt to staff plenty of personnel to handle the volume of inbound calls, it is hard for them to have sufficient coverage during peak calling periods. Why? Quite simply, if […]

When Should a Business Hire an Answering Service?

Posted by on Jul 31, 2017 in Answering Services
When Should a Business Hire an Answering Service?

Communications is one of the most important parts of any successful business, especially communications between a company and its customers. That’s why so many businesses are turning to call centers to handle customer calls. According to the Bureau of Labor Statistics, call service employment is expected to grow by 39% between 2014 and 2024. Clearly, […]

How to Use Your Small Business Answering Service to Convert Leads

Posted by on Jul 17, 2017 in Answering Services, Call Center
How to Use Your Small Business Answering Service to Convert Leads

One of the biggest benefits to businesses from using an answering service is an increase in leads and customer inquiries being converted into sales. A business answering service does more than just take messages outside of office hours. The services live answering providers render are an important part in many businesses’ ability to convert leads. […]

Want to Retain More Customers? Time to Start Using an Answering Service

Posted by on Jul 1, 2017 in Answering Services, Customer Service
Want to Retain More Customers? Time to Start Using an Answering Service

Every business wants to retain as many customers as possible, and many invest a lot of time and money into discovering how to do just that. Turns out, the answer to most business’s customer retention problems is a lot simpler than many believe. If your business is really interested in getting more of your customers […]