When Should a Business Hire an Answering Service?

Posted by on Jul 31, 2017 in Answering Services
When Should a Business Hire an Answering Service?

Communications is one of the most important parts of any successful business, especially communications between a company and its customers. That’s why so many businesses are turning to call centers to handle customer calls. According to the Bureau of Labor Statistics, call service employment is expected to grow by 39% between 2014 and 2024. Clearly, […]

How to Use Your Small Business Answering Service to Convert Leads

Posted by on Jul 17, 2017 in Answering Services, Call Center
How to Use Your Small Business Answering Service to Convert Leads

One of the biggest benefits to businesses from using an answering service is an increase in leads and customer inquiries being converted into sales. A business answering service does more than just take messages outside of office hours. The services live answering providers render are an important part in many businesses’ ability to convert leads. […]

Want to Retain More Customers? Time to Start Using an Answering Service

Posted by on Jul 1, 2017 in Answering Services, Customer Service
Want to Retain More Customers? Time to Start Using an Answering Service

Every business wants to retain as many customers as possible, and many invest a lot of time and money into discovering how to do just that. Turns out, the answer to most business’s customer retention problems is a lot simpler than many believe. If your business is really interested in getting more of your customers […]

What Are the Benefits of a 24-hr, HIPAA-Compliant Answering Service?

Posted by on Jun 17, 2017 in Answering Services, Customer Service
What Are the Benefits of a 24-hr, HIPAA-Compliant Answering Service?

Doctors lead busy lives. Even the most dedicated physicians and their staff cannot be available to all their patients 24 hours a day. Yet, the medical needs of patients won’t wait for when doctors find it convenient for them to deal with. How can doctors make sure that their medical practices’ needs and the needs […]

Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Posted by on May 31, 2017 in Answering Services, Call Center, Customer Service
Can NOT Having a 24/7 Answering Service Harm Your Small Business?

Technology has helped ease labor throughout many facets of the workforce. From automated cashiers to mining, technology is helping humanity be more efficient and focus our attention to other factions of life in order to progress. But there are many facets in which robots may never be able to replace the thinking human. Call answering […]