Don’t Greet Your Callers With Phone Drones

Posted by on Jul 24, 2015 in Answering Services, Customer Service
Don’t Greet Your Callers With Phone Drones

When people call your business, do you have phone drones answering? If the answer is yes, you should consider a professional, friendly answering service, because phone drones can have a negative impact on your company. What is a phone drone? No, it’s not actually a drone that flies around answering phones like some mellow version […]

What Your Answering Service Invoice Should Look Like

Posted by on Jul 17, 2015 in Answering Services, Customer Service
What Your Answering Service Invoice Should Look Like

Each month your answering service invoice arrives and hopefully it all makes sense before you pay it. Here are some things that the invoice from your answering service should include. First, your answering service should be sending you timely invoices each month. They should arrive roughly the same time month in and month out with […]

Only One Shot at a First Impression

Posted by on Jul 10, 2015 in Business, Customer Service
Only One Shot at a First Impression

All it takes is a couple of seconds for a first impression to be made. Think about it, we do it all the time on a personal level, and it is no different when people first encounter a business. Your company only gets one chance to make a good first impression and swing the tide […]

Happy Fourth of July Weekend!

Posted by on Jul 3, 2015 in Special Events
Happy Fourth of July Weekend!

We would like to embrace this opportunity to wish everyone a very happy Fourth of July this weekend. There are so many reasons to celebrate our freedom. Living in the United States is a real privilege, so this is the perfect time to take a few moments to reflect on some of the reasons we […]

Why Speed of Answer Matters

Posted by on Jun 26, 2015 in Answering Services, Customer Service
Why Speed of Answer Matters

How important is it to a business owner that their phones are answered quickly? If they like happy customers, speed of answer is absolutely critical. Think about some of the times you have called a business. How long do you let the phone ring before hanging up? Maybe 6 or 7 times? After that, you […]