Increase Conversion Rates with an Answering Service

Posted by on May 29, 2015 in Answering Services
Increase Conversion Rates with an Answering Service

You’ve already got the leads, but you can do more with them. A business answering service can help you increase conversion rates and make more sales. If one is committed, there is almost no piece of information that can’t be found online. Most businesses have at least some degree of web presence for interested parties […]

The Importance of a HIPAA Compliant Medical Telephone Answering Service

Posted by on May 22, 2015 in Answering Services, Medical
The Importance of a HIPAA Compliant Medical Telephone Answering Service

If you are in the healthcare industry and you use a call center to take care of your calls at any time and they are not a HIPAA compliant medical telephone answering service then you could be in big trouble. A legitimate doctor answering service has to be completely HIPAA compliant. There are no ifs, […]

Don’t Leave Customer Service Out of Your Marketing Plan

Posted by on May 15, 2015 in Customer Service
Don’t Leave Customer Service Out of Your Marketing Plan

Customer service is such a vital area for businesses that Marketing should always be conscious of and focused on that element in everything they do. As recently as a couple decades ago, a company could really screw up a customer experience, but on a grander scale, nobody would really hear about it. That’s not how […]

The Difference Between a 3 Call and a 1 Call Answering Service Environment

Posted by on May 8, 2015 in Answering Services
The Difference Between a 3 Call and a 1 Call Answering Service Environment

If you use an answering service or are thinking of using one, it’s important to know the difference between a 3 call and a 1 call environment. One of them is much better for your business. Is your telephone answering service a “3-call” or “1-call” environment? In a 3-call center, operators handle up to three […]

How a Spanish Answering Service Works

Posted by on May 1, 2015 in Answering Services, Bilingual
How a Spanish Answering Service Works

A Spanish answering service is becoming a big piece of the puzzle for companies who want to provide bilingual support for their callers. Within the next couple years, the Hispanic population will make up 20% of people in the United States. That’s a lot of potential customers. Savvy businesses are now making moves to ensure […]