Should My Business Use an Auto Answer System?

Posted by on Jan 27, 2016 in Answering Services, Business, Customer Service
Should My Business Use an Auto Answer System?

Is it best for your business to answer the phone with a live person or will an auto answer system work? Well, that depends on what your company is trying to accomplish. First, let’s make sure we are all on the same page here and explain what an auto answer system is. An auto answer […]

The Difference Between Answering Services and Call Center Services

Posted by on Jan 13, 2016 in Answering Services, Call Center
The Difference Between Answering Services and Call Center Services

Call centers and answering services both look the same as each are located in offices filled with computers, phones, and operators. So what is the difference between answering services and call center services? When it comes to the difference between an answering service and a call center, the physical look or location has nothing to do […]

Farewell to 2015!

Posted by on Dec 29, 2015 in Special Events
Farewell to 2015!

2015 has been an exciting year for us! It even featured the start of our blog. We look forward to 2016, but we thought we would have a look back on some of the best posts from our inaugural blog year. This year has afforded us many opportunities. We have gotten to not only bring on some […]

What is the Difference Between an Answering Service and a Virtual Receptionist?

Posted by on Dec 16, 2015 in Answering Services
What is the Difference Between an Answering Service and a Virtual Receptionist?

Both an answering service and a virtual receptionist are ways to have your calls answered offsite, but what’s the difference between the two? When businesses are looking to outsource their call handling they often consider answering services or a virtual receptionist. Knowing the difference between them will help you choose which one is best for […]

Turn Callers into Customers with an Answering Service

Posted by on Dec 2, 2015 in Answering Services
Turn Callers into Customers with an Answering Service

Every call is a chance for your business to earn another customer. Significantly increase your odds of closing the deal with an answering service. Your business gets calls all the time from people who are looking for information. Each time is an opportunity to transform them from callers with a question into clients with money […]