Call Patching
If you prefer your calls screened and connected to you immediately, call patching is a perfect choice.
What is Call Patching?
Call patching is like having your own personal receptionist who screens and transfers important calls to you.
Your customer calls are answered by one of our skilled AnswerMTI representatives. The representative will take down the details of the call, contact and brief you. Once you agree to the call, the caller will then be “patched” or connected directly to you.
You designate the number and your calls will be swiftly relayed to you or another designated person.
Your customers feel as if you have a confident, support staff awaiting your calls. And at AnswerMTI, you do!
Our skilled answering service agents can update your patching protocol anytime day or night.
Contact us to find out more about this service.